FAQs

Frequently Asked Questions

🛍️ Ordering

How do I place an order?
Browse our store, add items to your cart, and proceed to checkout. You can pay online or select Cash or Card on Delivery (where available). Once your order is confirmed, you'll receive a confirmation notification.

Can I make changes or cancel my order after placing it?
Please contact us as soon as possible via WhatsApp at +1 (868) 331-8709 or email us. We'll do our best to accommodate changes before your order is processed. [MERCHANT: Please confirm your cancellation/change window and email address.]

Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available nationwide for eligible orders within all delivery areas.

🚚 Delivery

Where do you deliver?
We currently deliver across Trinidad and Tobago. 

How long does delivery take?
[MERCHANT: Please fill in your standard delivery timeframe, e.g., "Orders are typically delivered within 1–3 business days of confirmation."]

How much does delivery cost?
[MERCHANT: Please add your delivery fee structure here, e.g., flat rate, free over a certain amount, or area-based pricing.]

How do I track my order?
Once your order is dispatched, we will send you an update via WhatsApp or email with tracking or delivery details. For updates, you can also reach out to us directly.

👶 Baby Clothing & Sizing

How do I choose the right size for my baby?
Our baby clothing is sized by age range (e.g., 0–3M, 3–6M, 6–9M, 9–12M, 12–24M) and by toddler size (2T, 3T, 4T, 5T). Every baby grows differently, so we recommend sizing up if your little one is between sizes. Check each product's description for specific measurements where available.

What if the item doesn't fit?
[MERCHANT: Please add your exchange/return policy for sizing issues here.]

🎁 Hospital Packages & Bundle Packages

What is included in the hospital packages?
Our hospital packages are curated bundles designed to prepare new parents for their baby's arrival. Specific contents vary by package — please check the product listing for the full list of items included in each bundle. [MERCHANT: If you'd like to list standard inclusions here, please add them.]

Can I customise a hospital package?
[MERCHANT: Confirm whether custom bundles are available and how customers can request them.]

🎀 Gift Registry

Do you offer a gift registry?
Yes! We have a Baby Gift Registry available for baby showers and special occasions. You can browse or find a registry here.

How do I create a gift registry?
To set up your registry, visit our Gift Registry page and follow the prompts to add your wishlist items. Share the link with family and friends so they can purchase directly from your list. [MERCHANT: Please confirm if there are any steps specific to your registry setup process.]

📞 Contact & Support

How can I reach you?
We're here to help! You can contact us through any of the following:

What are your customer service hours?
[MERCHANT: Please add your response hours, e.g., "Monday–Friday, 9:30AM–5PM AST."]